1.Introduction
This Privacy Policy describes how Pacific Coast Title Company ("PCT," "we," "us," or "our") collects, uses, and shares information when you use our website and services. By using our website or services, you acknowledge that you have read and understood this policy.
2.Information We Collect
We collect information in three general ways:
Information you provide
We collect information you give us directly through forms, transaction documents, communications, and other interactions — for example when you request a quote, open an order, contact us, or use our online tools. This may include your name, contact details, property information, and information necessary to complete a real estate transaction.
Information collected automatically
When you use our website, we may automatically collect information about your device and how you interact with the site, including IP address, browser type, pages visited, and similar usage data.
Information from third parties
During the course of a transaction we may receive information from parties such as lenders, real estate agents, title underwriters, public record providers, and government agencies.
3.How We Use Information
We use the information we collect to:
- Provide title, escrow, and related services;
- Communicate with you about your transaction or inquiry;
- Comply with legal, regulatory, and underwriting obligations;
- Operate, maintain, and improve our website and services;
- Detect, prevent, and respond to fraud or security incidents.
4.Information Sharing
We may share information with:
- Parties to your transaction — such as buyers, sellers, lenders, real estate agents, brokers, and attorneys involved in the same transaction.
- Service providers — vendors who help us operate our business and provide services to you, subject to appropriate confidentiality obligations.
- Underwriters and insurance partners — title underwriters and related insurance providers who participate in issuing your policy.
- Government and legal recipients — when required by law, regulation, court order, or to comply with legal process, including federal reporting obligations such as FinCEN requirements.
We do not sell personal information to third parties for marketing purposes.
5.Data Security
We work to protect your information using reasonable administrative, technical, and physical safeguards appropriate to the nature of the information and the risks involved. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6.Your Choices and Rights
You may have certain rights regarding your personal information, depending on where you live and applicable law. California residents have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), which may include the right to know what personal information we collect, the right to request deletion, and the right to opt out of certain uses or disclosures.
To exercise an applicable right or ask a question about this policy, please contact us using the information in the Contact Information section below. We will respond to verifiable requests as required by applicable law.
8.Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9.Third-Party Links
Our website may contain links to websites or services operated by third parties. This Privacy Policy does not apply to those sites. We encourage you to review the privacy practices of any third-party site you visit.
10.Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the "Last updated" date at the top. Continued use of our website after a change indicates your acknowledgement of the updated policy.
11.Contact Information
For questions about this Privacy Policy or to exercise a privacy right, please contact us:
Pacific Coast Title Company
1111 E. Katella Ave. Ste. 120
Orange, CA 92867
You can also reach our customer service line at (866) 724-1050, or visit our Contact page.